Frequently Asked Questions
Is dinnerware included with the meal?
All of our catered dinners include all disposable dinnerware necessary for any of our meals. Salad bowls are provided with salads, but dessert plates and beverage cups aren’t included unless Raffel’s supplies the dessert or beverages. Cake plates and forks are provided for wedding receptions with over 125 guests.
Is a deposit required?
A $250 non-refundable deposit is required for off-site catering orders of 100+ guests. Banquet center events follow different deposit procedures outlined on our deposit policy page.
If chafing dishes are needed, can Raffel’s supply them and if so what is the fee?
Chafing dishes cost $15.00 for each chafer and include two sterno heat packs. Additional pickup fees apply if Raffel’s must retrieve them. Chafers must be returned within 5 days after the event.
How far do you deliver?
Our typical delivery range is 50 miles, though longer distances are possible with adjusted delivery and service fees based on time and distance. We serve all of Greater Cincinnati and Northern Kentucky.
How soon do I need to place an order?
The minimum notice is 3 days for delivery orders, though shorter timeframes are considered upon request. Banquet hall reservations should be made early to secure desired dates.
Can I pick up my food order?
Yes. Orders can be picked up hot and ready to serve or cold for later oven preparation. Most menu items can be prepared 2 days in advance for holiday functions. All pickups occur at our Evendale location at 10160 Reading Rd.
Does Raffel’s leave the leftovers after the function is completed?
Staff will package buffet leftovers for attended events only, not drop-off deliveries. Hosts are responsible for proper food safety. No leftovers are provided at banquet hall events.
Can we come in and sample your food?
Most menu items are available for sampling by appointment. Some specialty or costly items require purchase before sampling.
How do we pay for our order?
Raffel’s accepts most major credit cards. We also accept cash and personal checks with prior office approval. Returned checks incur a $50 service fee.
Is there a minimum number that you have to order?
The standard minimum is 25 guests. Smaller corporate groups may qualify for special quotes upon request — call us at (513) 563-9996.
Do you include gratuity on all orders?
Gratuity is included in banquet center packages and off-site wedding receptions. Delivery-only services don’t include gratuity, though tips are appreciated.
Can we provide our own food at one of your banquet centers?
All food must be ordered from Raffel’s. Wedding cakes and specialty ethnic dishes may be exceptions — contact the office to discuss options. All beverages, especially all alcoholic beverages, have to be provided by Raffel’s.
Do you ever recommend other service people (cakes, DJs, etc.) for a function we are planning?
Yes, we recommend preferred vendors available on our website in categories including DJs, florists, photographers, and wedding cakes.
How long do you leave the food out for our guests if we use Raffel’s for your reception buffet?
Raffel’s allows at least an hour and a half from the serving time contracted. Hosts must provide accurate serving times to avoid additional service fees for extended periods.
Have more questions? Call us at (513) 563-9996 or request a quote.